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Cancellation & Refund

Cancellation & Refund Policy

Catering orders are prepared for a specific gathering, so cancellation and refund options depend on the details of the confirmed order and its preparation status.

If your plans change

  • Contact Hal's Pinoy as soon as possible with your order details.
  • The team will review the status of the order and discuss any available options with you.
  • Cancellation, payment, deposit, and refund terms are confirmed directly for each order; this page does not establish a universal refund timeframe or amount.

Food quality concerns

If you have a concern about a confirmed catering order, contact Hal's Pinoy promptly with the order details so it can be reviewed.

For all cancellations or questions, use the Request a Quote form to start the conversation.